Acquisitions and merger
The company's rapid growth triggered a chain of acquisitions and partnerships. In 2016, Gojek announced acquisition of two engineering startups based in India, C42 Engineering and CodeIgnition,[48] and established a development centre in Bangalore, India.[49] They also acquired Leftshift, an Indian mobile application developer,[50] and Pianta, an Indian home healthcare startup.[51]
In 2017, Gojek acquired Loket.com, one of Indonesia's biggest online ticket booking and event management system company.[52] In the same year, it acquired three large network fintech firm in Indonesia; Kartuku, Midtrans, and Mapan, in order to expand its payments business.[53][54]
In January 2019, Gojek acquired a majority stake in mobile wallet Coins.ph.[55] Gojek later sold its stake in Coins.ph in 2022 to former Binance chief financial offider Wei Zhou for $200 million.[56]
In June 2019, Gojek acquired AirCTO, an AI recruiting platform based in Bangalore, India.[57]
In March 2020, Gojek confirmed to acquire Moka, the leading SaaS Point of Sales provider in Indonesia. The talks had been in discussion since 2019 and finalized in March 2020.[58]
In December 2020, Gojek was reportedly in talks with Grab to combine their businesses in what would be the biggest Internet merger in southeast Asia.[59]
In February 2021, Gojek was reported to be close to a merger with Tokopedia, shortly before publicly listing in the U.S. and Indonesian stock markets.[60]
On 17 May 2021, Tokopedia and Gojek confirmed a merger with the establishment of a new entity, GoTo.[61] The establishment of GoTo would make it one of Southeast Asia's largest technology conglomerates.[62] GoTo's gross transaction volume (GTV) was over $22 billion in 2020, across more than 1.8 billion transactions.
In July 2021, AirAsia announced that the company will be acquiring Gojek's business in Thailand via an all-stock deal.[63] Upon the acquisition, Gojek will hold a 4.76% stake in AirAsia's superapp business.[64]
In 2016, it announced a collaboration with Blue Bird, a major Indonesian taxi company.[65] The same year it launched Go-Car, expanding ride-hailing from motorbike fleet to cars, and launched Go-Auto, providing on-demand mechanic services. By August 2016, it had become Indonesia's first online transportation system.[34]
In running their GPS, it partnered with Google Maps.[66] Other partnerships include entertainment; Google Play and MNC Vision. Bill Payment; AEON Credit Service & Suzuki Finance Indonesia. And the national electricity provider PLN, as well as the national health insurance BPJS Kesehatan.[67]
In February 2019, Garuda Indonesia CEO Ari Ashkara told Reuters that Garuda is in advanced discussions with Gojek for the delivery of products sold on Gojek across 17,000 Indonesian Islands.[68]
In August 2019, the Wall Street Journal reported that Gojek had held "preliminary talks" with Amazon on a partnership that would involve the retail giant making a sizable investment in Gojek to tap into the company's delivery infrastructure in order to expand Amazon's market reach in Indonesia.[69]
In September 2020, Gojek announced a partnership with Unilever. As part of this collaboration, Gojek partners with Unilever through the recently launched GoToko. GoToko is a B2B digital platform that connects micro, small and medium enterprises (MSMEs) in Indonesia with leading consumer goods companies. This cooperation allows MSME players to use GoToko to access a complete range of daily necessities products from various brands, including Unilever, at competitive prices and affordable shipping costs.[70]
A research study reports that the average income of full-time driver partners (Rp 3.48 million per month) is 1.25 times higher than the average minimum wage in Indonesia (Rp 2.8 million per month). The average income of driver partners (Rp 3.31 million) is higher than professional employees in general (Rp 3.10 million for transportation sector employees; Rp 2.34 million for industrial sector employees; Rp 2.66 million for staff employees).[71]
As per Temasek Digital's YouTube channel, Gojek has contributed an estimated Rp 9.9 trillion (US$732 million) annually to the Indonesian economy.[72]
Another research article reported that Gojek contributed Rp 8.2 trillion annually into the Indonesian economy through the income of driver partners, an additional Rp 138.6 billion per month are contributed into national economy since SME merchant partners join Go-Food, and Rp 1.7 trillion into Indonesian economy through the income of SME merchant partners.[73][74]
On 22 July 2019, Gojek unveiled a new logo. Its new icon, which nicknamed as "Solv", symbolized Gojek's transformation from being a ride-hailing service to become a super app that provides a variety of smart ways to eliminate hassles.[75]
c. Cancelled Reservation
Adalah pembatalan reservasi. Jenis reservasi ini bisa membatalkan reservasi yang sudah anda pesan sebelumnya atas beberapa alasan yang sudah disyaratkan.
Apa Saja Jenis After Sales Service?
Layanan after sales atau purna-jual masih dibagi lagi ke dalam beberapa jenis. Namun, ada tiga cara utama yang sering dilakukan oleh perusahaan atau brand, yaitu support automation, customer service, dan helpdesk. Berikut penjelasan dari ketiganya.
d. Confirm Reservation
Adalah jenis reservasi yang sudah dikonfirmasi dan sudah pasti akan dipesan. Biasanya transaksi pembayaran sudah selesai jika di tahap ini dan anda hanya perlu datang dengan menunjukan validasi data sesuai pesanan.
Layanan GoSend Instant & Same Day
GoSend adalah solusi kamu untuk mengantarkan barang atau dokumen kamu dengan cepat, mudah, dan aman!
Untuk pengiriman dalam kota, saat ini GoSend memiliki dua layanan yaitu, GoSend Instant Delivery dan GoSend SameDay Delivery yang bisa dipilih saat melakukan pemesanan melalui aplikasi Gojek. Berikut adalah perbedaan kedua layanan pengiriman yang dimiliki oleh GoSend.
Panduan dan Kebijakan Layanan untuk Mitra Baru Gojek
Selamat, Anda telah resmi bergabung menjadi Mitra Gojek! Untuk mengetahui lebih jelas mengenai panduan dan kebijakan mengenai layanan Gojek, silakan pelajari artikel ini
Berikut adalah cara masuk ke aplikasi GoPartner:
Setelah Anda mengetahui cara untuk masuk (login) ke aplikasi GoPartner, sekarang saatnya Anda untuk menyalakan aplikasi GoPartner (online) agar bisa mulai mengambil trip.
Namun, satu hal yang harus Anda pastikan sebelum menyalakan aplikasi adalah, HANYA online jika Anda sudah dalam posisi siap menerima trip. Apa itu posisi siap menerima trip? Posisi siap trip adalah posisi di mana:
Jika Anda sudah memastikan keempat hal tersebut, kini Anda sudah siap untuk online. Untuk mulai online, ikuti langkah-langkah berikut:
Apa Manfaat After Sales Service untuk Bisnis?
Adanya layanan after sales service adalah untuk menjaga mutu dan pelayanan yang diberikan oleh perusahaan. Di samping itu, ada manfaat yang bisa dirasakan dan cukup menguntungkan bagi keberlangsungan sebuah bisnis. Bila diringkas lagi, manfaat utama after sales service adalah sebagai berikut.
Anak Bangsa Bisa Foundation
Yayasan Anak Bangsa Bisa (YABB)/ Anak Bangsa Bisa Foundation is a non-profit organization founded by Gojek to advance equal opportunities and help build more sustainable livelihoods for those who rely on daily income. Established in March 2020 during the onset of COVID-19 pandemic, the initial funding of the foundation was from 25% of annual salary of Gojek senior management team and the budgeted salary increases for all Gojek employees in 2020.[76]
In December 2019, due to stagnant growth, Gojek announced plan to discontinue most of its lifestyle services operating under its Golife brand. GoLaundry and GoDaily services discontinued on 31 December 2019, while GoFix, GoGlam and Service Marketplace services discontinued by mid-January 2020. Gojek still retained GoClean and GoMassage by that time where 90% of lifestyle services order come from.[77] Due to effect of the COVID-19 pandemic on its business, Gojek further discontinued all of its lifestyle services that was still left, namely GoClean and GoMassage, on 27 July 2020. Gojek also discontinued GoFood Festival around the same time period.[78][79]
Gojek operates in many large and medium-size Indonesian cities,[80] and also in rural areas within Indonesia;
Gojek launched its ride-hailing service in Singapore on 10 January 2019 as part of "an enhancement of its beta phase". Its president, Andre Soelistyo, said that it is committed to "bringing choice back to the ride-hailing market in Singapore".[81] In February 2019, Gojek Singapore appointed management consultant and mountain climber Lien Choong Luen as the GM of its Singapore operations.
Gojek has an office in Singapore, with data science and engineering capabilities,[82] and Bangalore, India, which was created with the acquisitions of C42 and CodeIgnition, and focuses on product, engineering and design.[83]
In May 2018, Gojek announced investing $500 million in its international expansion strategy to Vietnam, Thailand, Singapore and the Philippines, starting with ride-hailing, then further replicating the multiple-service business model in Indonesia.[84] These companies will be run by local founding teams, with Gojek providing technological support and expertise.[28][85]
Cara Menerima dan Menyelesaikan Trip
Setelah Anda berhasil online di aplikasi GoPartner, kini Anda sudah bisa untuk mulai menerima trip. Berikut langkah untuk menyelesaikan trip GoRide, GoFood, dan GoSend.
Untuk melihat informasi dan panduan lainnya silahkan buka halaman bantuan pada aplikasi GoPartner Anda.
TARTIBJEK adalah peraturan yang dibuat Gojek untuk menegakkan tata-tertib bagi Mitra selama menjadi Mitra Gojek. Peraturan ini dibuat untuk memastikan kenyamanan dan keamanan Mitra dan juga Pelanggan Gojek. Anda dapat melihat daftar pelanggaran beserta sanksi apa saja yang berlaku di TARTIBJEK pada artikel “Daftar Pelanggaran TARTIBJEK (Tata Tertib Gojek)”
-- Banyak pengguna Gosend yang mengeluhkan soal layanan pengiriman paket dari Gojek itu.
Ada yang mengeluhkan bahwa pengemudi tak kunjung datang untuk mengambil barang yang hendak dikirim. Ada juga yang mengeluh paket datang terlambat padahal status paket sudah terkirim.
Layanan Gosend terdiri dari dua layanan berbeda, Instant Courier dan pengiriman Same Day Delivery. Tak cuma beda nama, keduanya pun beda harga, dan beda metode pengantaran. Tak cuma itu, tim yang bertugas mengantar paket pun berbeda.
SCROLL TO CONTINUE WITH CONTENT
"Same Day driver-nya berbeda, dedicated [...] khusus (antar) paket Gosend. Same Day fokusnya dalam sehari mengantar paket aja," terang Bayu Ramadhan, Head of Marketing for GO-BOX & GO-SEND di GO-JEK saat ditemui usai acara Harbolnas 12.12 di kawasan Thamrin, Jakarta, Kamis (8/12).
Lebih lanjut, Bayu menjelaskan, layanan ini sudah mulai tersedia diberbagai e-commerce sejak April lalu. Gosend Same Day punya jangka waktu pengantaran 6-8 jam.
"Satu driver bisa mengantar sampai delapan paket maksimal. Jadi 16 alamat, per driver," tambahnya.
Harga untuk Same Day Delivery dibebankan dengan tarif rata, Rp15 ribu. Beban barang yang bisa dikirim untuk Same Day Delivery adalah tujuh kilogram. Jarak maksimal untuk pengantaran adalah 40 kilometer.
Sementara untuk layanan Instant Courier Gosend menggunakan pengemudi Gojek, sehingga pengantaran bisa dilakukan jika ada pengemudi Gojek yang mengambil pesanan paket tersebut.
Layanan Gosend Instant Courier ini menjanjikan pengiriman dengan estimasi pengiriman selama empat jam. Biaya pengiriman di wilayah Jabodetabek dihitung perkilometer, Rp20 ribu untuk delapan kilometer pertama dan tambahan Rp2.500 untuk kilometer setelahnya.
Beban barang maksimal yang bisa dikirim dengan layanan Instant Courier adalah 20 kilogram dengan wilayah pengantaran maksimal 40 kilometer.
Pingkan Irwin, VP Marketing Core Product Gojek menyebut bahwa layanan Instant Courier sudah tersedia di 20 kota yang diperkuat oleh 600 ribu pengemudi.
Tak cuma itu, daerah yang bisa dilayani oleh antaran Same Day dan Instant Courier juga berbeda. Pengiriman Same Day saat ini hanya tersedia di wilayah Jabodetabek saja.
Sementara diluar Jabodetabek, pengantaran e-commerce hanya terdapat pilihan Instant Courier.
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Indonesian technology company
Gojek's current logo, nicknamed as "Solv", used since 13 December 2022
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services. Gojek launched its application in 2015 with only four services: GoRide, GoSend, GoShop, and GoFood. Valued at US$10 billion today, Gojek has transformed into a super app, providing more than 20 services.[2][3]
Gojek operates in 5 countries: Indonesia, Vietnam, Singapore, Thailand, and the Philippines (through the acquisition of Coins.ph).[4][5][6][7][8] Gojek is the first Indonesian unicorn company[9] as well as the country's first "decacorn" company.[10] It is the only company in Southeast Asia that is included in Fortune's "50 Companies That Changed the World" in 2017 and 2019, ranked at 17 and 11, respectively.[11] As of June 2020, it has about 170 million users throughout Southeast Asia.[12]
On 17 May 2021, Gojek and Tokopedia announced the completion of their merger and established a new holding company, called GoTo.[13][14]
Gojek has won financial backing from investors including Astra International, Blibli, Google, Facebook, PayPal, Mitsubishi, Sequoia, Northstar Group, Temasek Holdings, KKR, Warburg Pincus, Visa, Parallon, Siam Commercial Bank, Tencent, JD.com, meituan.com, and Capital Group, among others.[15]
The name Gojek comes from the term “Ojek” or motorbike taxis[16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers.[17] Gojek app was launched in January 2015,[18] and in less than two years, the app racked up nearly 30 million downloads.[19] Gojek has partnered with Singapore's biggest bank DBS.[20]
Gojek was co-founded by Nadiem Makarim and Michaelangelo Moran. Nadiem, a native Indonesian, holds degrees from Brown University and Harvard Business School. He worked at McKinsey and Co. consulting for three years[21] before starting Gojek from a tiny call centre with only 20 ojek drivers, who later became recruiters.[22] As a loyal ojek user, Nadiem discovered that ojek drivers spend most of their times waiting for customers, while customers waste time walking around looking for an available ojek. Gojek was built to solve this problem, by providing a platform where drivers and riders can connect efficiently and allowing those drivers to improve their income.[23] The other co-founder and long time high school friend, Michaelangelo Moran, aside from serving as the company's Brand Director, is also known for designing the company's first iconic logo and branding the whole company.
As of May 2018, the app offers 18 services,[24] with 2 upcoming new services in the online content business,[25][26] which makes for a total of 20 on-demand services under one platform. Being an Indonesian-run startup played to Gojek's advantage in navigating the local regulatory environment, as well as understanding the local market. This enabled them to bundle features into its app that better suit both local drivers and local consumers.[27] Gojek recruited 100 new graduates in engineering domain from India in 2017.[28]
In 2020, the company launched GoStore, a solution that helps local micro, small, and medium-sized enterprises (MSMEs) set up online stores with ease.[29][30]
Gojek's journey in becoming a unicorn startup started in late-2014 when it secured its first financing round from NSI Ventures (now Openspace Ventures), the venture capital fund in the Northstar Group.[31] Due to rapid growth in early 2015, Gojek attracted additional investments from Sequoia India[32] and Northstar's private equity fund.[33]
After closing a round of funding in August 2016 that raised up to $550 million,[34] two of Indonesia's biggest companies, Astra International,[35] and Blibli.com, invested in Gojek.[36] International investors include tech giants such as American firm Google[37] and Chinese Tencent,[38] along with the global investment company Temasek.[39] A survey revealed Gojek as the most popular ride-hailing app in Indonesia.[40] The company is valued at about $5 billion as of February 2018,[41] which exceeds the total market cap of all transportation companies in Indonesia Stock Exchange (IDX).[42]
In May 2018, it was announced that Gojek is investing $500 million towards its international expansion strategy.[43] In January 2019, the startup closed another round of financing for $2 billion. The total valuation of the company reached $9.5 billion.[44]
In March 2020, Gojek announced it has received $1.2 Billion in funding for its Series F round. The valuation it was seeking for was U$10 Billion USD.[45]
In June 2020, Facebook's messaging platform WhatsApp and PayPal announced they had invested in Gojek as part of the ongoing fundraising round. The size and nature of the investments were not disclosed, but they were described as "meaningful".[46][47]
c. Reservasi penginapan
Reservasi jenis ini untuk memfasilitasi pemesanan layanan atau jasa penginapan seperti hotel dan vila.
After Sales Service Adalah Cara Menjaga Kualitas Layanan Bisnis, Apa Pentingnya?
Istilah after sales mungkin sudah sering Anda dengar. Namun, tidak sedikit pula yang belum mengetahui pengertiannya. Dalam bahasa Indonesia, istilah ini dikenal dengan layanan purna-jual. Artinya, perusahaan memberikan layanan tambahan, baik berupa jasa maupun produk setelah konsumen membelinya. Tujuannya tidak lain adalah untuk memberikan kepuasan kepada konsumen.
